Privacy Policy

Last updated: May 2025

CognitionBridge Pte. Ltd. ("CognitionBridge", "we", "us" or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the "PDPA") and the advisory guidelines issued by the Personal Data Protection Commission (PDPC). It applies to our website at cognitionbridge.life and to the services we provide from our office at One-North, Singapore.

1. Personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Contact details — your full name, email address and phone number provided through our enquiry form or by email.
• Enquiry details — the solution of interest, preferred consultation date, team size, budget range and any message you choose to share.
• Business information — your organisation, role and project context where you provide it during an engagement.
• Technical data — IP address, browser type, device information and pages visited, collected automatically through cookies and similar technologies.

2. Purposes for which we use personal data

We collect and use personal data only for purposes that a reasonable person would consider appropriate in the circumstances, including to:

• respond to your enquiries and provide quotations or consultations;
• deliver, manage and support the AI services you engage us for;
• communicate with you about your project, including scheduling and updates;
• improve our website, services and customer experience;
• comply with applicable legal, regulatory and accounting obligations; and
• send you relevant information about our services where you have consented to receive it.

3. Consent

By submitting your personal data to us, you consent to its collection, use and disclosure for the purposes set out in this policy. You may withdraw your consent at any time by contacting our Data Protection Officer, subject to legal or contractual restrictions and reasonable notice. Where we rely on the deemed consent or legitimate interests provisions under the PDPA, we do so only where permitted by law.

4. Cookies

Our website uses cookies and similar technologies to remember your preferences, keep the site secure and analyse site traffic. You can accept cookies through the banner displayed on your first visit, and you can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

5. Disclosure to third parties

We do not sell your personal data. We may disclose personal data to trusted third parties only where necessary, including:

• cloud hosting, infrastructure and IT service providers who process data on our behalf under contract;
• professional advisers such as accountants, auditors and legal counsel;
• regulators, law enforcement or government authorities where required by law.

Where personal data is transferred outside Singapore, we take reasonable steps to ensure it receives a standard of protection comparable to that under the PDPA.

6. Retention of personal data

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and our legitimate business needs. When personal data is no longer required, we will securely delete or anonymise it.

7. Protection of personal data

We implement reasonable administrative, technical and physical security measures — including access controls, encryption in transit and secure cloud practices aligned with ISO/IEC 27001 — to protect personal data against unauthorised access, collection, use, disclosure, copying, modification or disposal.

8. Your rights

Under the PDPA you have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• withdraw consent to our continued collection, use or disclosure of your personal data; and
• ask how your personal data has been used or disclosed within the past year.

We will respond to verified requests within a reasonable time, as required under the PDPA.

9. Data protection contact

If you have questions, requests or complaints about this policy or your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Phone: +65 6778 3341
• Address: 1 Fusionopolis Place, #03-20 Galaxis, Singapore 138522

If we are unable to resolve your concern, you may contact the Personal Data Protection Commission (PDPC), Singapore's data protection authority, at www.pdpc.gov.sg.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on this page with its effective date.